SOP Manual

Standard Operating Procedures for MNTLC Operations

Getting Started

Introductory text about how the SOP manual is structured and how staff should use it.

Section 1: Daily Operations

Section 2: Property Management

Procedures for inspections, maintenance requests, and tenant communications.

Section 3: Volunteer Coordination

How to schedule, assign, and track volunteer hours and tasks.

Section 4: Emergency Protocols

Step-by-step instructions for handling emergencies, contact numbers, and escalation paths.